Issues

This page lists known issues that we are actively working to resolve. Critical issues (for example, power outages preventing use of classroom technologies in affected spaces) are also reported via the OIT Status Dashboard.

If you’ve encountered an issue that is not listed here, please let us know by reporting the issue or calling our help desk at (949) 824-8833 for urgent assistance.

ELH 100 – YuJa video distorted

Reported on: April 26, 2022 3:00pm | Last Updated: May 06, 2022 9:53am

Description

Automatic, scheduled YuJa recordings in ELH 100 are coming in with distorted video (audio is not impacted). The video may be black & white, may have a green, vertical bar on the left side of the screen, or may display other, intermittent video distortions.

Workaround (if available)

Consider running a manual YuJa recording as a back-up o the scheduled recording while this issue is being addresses.

Run a YuJa recording manually on the lectern PC:

Open the YuJa Software Station application on the lectern PC desktop
Select Single Sign On and UC Irvine, then press Sign In
In the menu on the left-hand side, adjust Video, Audio, and Screen settings as needed – for more info, see: https://sites.uci.edu/classroomtechnology/quickstart/
Tap your microphone to verify the level bounces under Mic Source
1. (Optional) Enter a title and description for your video
2. (Optional) Select a class if you are using the YuJa integration in Canvas and would like to make this recording available to an associated class
Press Start to begin recording
Press Stop to end recording
Press Save to post the recording in your private media library

Status

Resolved

< return to issues list