Issues
This page lists known issues that we are actively working to resolve. Critical issues (for example, power outages preventing use of classroom technologies in affected spaces) are also reported via the OIT Status Dashboard.
If you’ve encountered an issue that is not listed here, please let us know by reporting the issue or calling our help desk at (949) 824-8833 for urgent assistance.
| Service Issue | Status | Reported | Last Updated |
|---|---|---|---|
| PCB 1300 – Projection misaligned | Resolved | 08.08.22 10:00am |
09.13.22 11:24am |
| ALP 1600 – Lectern display issue | Resolved | 08.08.22 10:15am |
09.07.22 8:39am |
| ALP 2200 – Pod 9 laptop issue | Resolved | 07.29.22 10:00am |
09.13.22 11:24am |
| SSH 100 – Stage left speaker issue | Resolved | 07.12.22 8:00am |
09.13.22 11:24am |
| EH 1200 – Ethernet switch issue | Resolved | 07.06.22 8:00am |
09.13.22 11:25am |
| HSLH 100A – Mic 1 issue | Resolved | 07.06.22 8:00am |
09.13.22 11:25am |
| HH 262 – Video mute issue | Resolved | 06.06.22 11:00am |
03.06.23 8:06am |
| ELH 100 – Projector issues | Resolved | 05.23.22 9:00am |
05.24.22 9:07am |
| SSLH – Wacom tablet issue | Resolved | 05.23.22 1:00pm |
09.13.22 11:26am |
| HSLH 100 – Projector issue | Resolved | 05.12.22 9:00am |
09.13.22 11:26am |
| DBH 1100 – Remove adaptors | Resolved | 05.03.22 2:00pm |
07.06.22 6:43am |
| HH 156 – missing ceiling tile | Resolved | 05.18.22 11:20am |
06.08.22 8:44am |
| IAB 129 – Door lock issue | Resolved | 05.19.22 10:00am |
09.13.22 11:26am |
| HH 231 – lights flickering constantly during class | Resolved | 05.19.22 10:00am |
06.08.22 8:44am |
| HH 231 – USB extenders are not working | Resolved | 05.19.22 10:00am |
06.08.22 8:43am |
| HH 108 – Audio issues | Resolved | 05.05.22 2:00pm |
05.12.22 8:56am |
| ALP 1700 – Wacom tablet / pen need recalibration | Resolved | 05.11.22 11:00am |
05.20.22 7:58am |
| PCB 1100 – Display issue | Resolved | 05.10.22 10:00am |
05.12.22 8:53am |
| SSLH – Low mic volume | Resolved | 05.11.22 2:00pm |
05.20.22 7:57am |
| HH – High room temperature | Resolved | 05.10.22 9:00am |
06.08.22 8:43am |
| BS3 1200 – Mic issues | Resolved | 05.10.22 12:00am |
05.12.22 8:48am |
| HICF 100Q – Wifi not connecting | Resolved | 04.27.22 2:00pm |
05.06.22 9:53am |
| ELH 100 – YuJa video distorted | Resolved | 04.26.22 3:00pm |
05.06.22 9:53am |
| SSH 100 – Scheduled YuJa recordings missing audio | Resolved | 04.26.22 3:00pm |
04.27.22 9:35am |
| HSLH 100 – Touchpanel and audio issue | Resolved | 09.10.21 1:52pm |
09.07.22 8:39am |
| MSTB 226 – Gooseneck mic issue | Resolved | 01.24.20 9:47am |
07.06.22 6:43am |
| ALP 2200 – Only has bodypack, no handheld mic | Resolved | 09.14.21 2:05pm |
09.22.22 9:32am |
| SST 220A – No audio, potential touchpanel issues | Resolved | 10.28.21 12:44pm |
09.07.22 8:38am |
| ALP 2600 – Missing body pack mic | Resolved | 09.14.21 2:06pm |
06.08.22 8:42am |
| ALP 2300 – Doc cam not showing in Zoom (USB) | Resolved | 09.20.21 4:17pm |
04.26.22 2:59pm |
| HH 232 – Lights unresponsive to touch panel | Resolved | 09.28.21 3:06pm |
04.26.22 1:28pm |
| ALP 2300 – P30 doc cam won’t turn on | Resolved | 09.21.21 4:38pm |
04.26.22 1:28pm |
| ALP 1300 – Pod display, HDMI issues | Resolved | 09.20.21 4:29pm |
04.25.22 2:51pm |
| SSLH 100 – Touchpanel light control issues | Resolved | 02.03.22 11:13am |
10.03.22 3:13pm |
| MPAA 320/330 – Projector in 330 not showing image | Resolved | 02.01.22 3:40pm |
07.06.22 6:46am |
| PSCB 220 – Solstice pods unusable | Resolved | 12.07.21 9:47am |
07.06.22 6:45am |
| ALP 2300 – HDMI cable not working | Resolved | 12.07.21 10:08am |
06.08.22 8:41am |
| SE2 1304 – Blu Ray player transport controls issue | Resolved | 12.10.21 12:06pm |
05.06.22 10:49am |
| RH 101 – No audio | Resolved | 02.01.22 9:53am |
05.06.22 10:48am |
| PSCB 210 – Low quality projector Image | Resolved | 03.30.22 3:06pm |
05.06.22 7:16am |
| DBH 1200 – DVD Player | Resolved | 03.29.22 4:20pm |
04.26.22 1:28pm |
| ALP 1600 – DVD not playing in blu ray player | Resolved | 04.06.22 8:08am |
09.22.22 9:31am |
| ALP 2200 – Echoing Zoom recording | Resolved | 04.07.22 1:23pm |
09.22.22 9:31am |
| ALP 1700 – Pod 9 Laptop not turning on | Resolved | 04.07.22 8:45am |
06.08.22 8:39am |
| SH 134 – Two ports in back not working | Resolved | 04.12.22 9:42am |
04.26.22 1:28pm |
| HH 232 – Touch panel light controls not working | Resolved | 04.08.22 9:21am |
04.26.22 1:28pm |
| EH 1200 – Lectern PC logout warning | Resolved | 04.13.22 12:46pm |
04.25.22 2:51pm |
| ELH 100 – Poor video recording | Resolved | 04.07.22 12:20pm |
04.25.22 2:51pm |
| ALP 2600 – Left projector loud fan and lamp warning | Resolved | 04.05.22 1:33pm |
04.25.22 2:51pm |
| HH 254 – Projector not projecting PS3, PS4 as source | Resolved | 04.19.22 10:04am |
05.06.22 10:46am |